Service Quality in the Brazilian Electricity Distribution Sector: Challenges, Regulatory Approaches and Results

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CIRED 2019 - 2072.pdf (726.61 KB)

Paper number

2072

Working Group Number

Conference name

CIRED 2019

Conference date

3-6 June 2019

Conference location

Madrid, Spain

Peer-reviewed

Yes

Short title

Convener

Authors

Cavalcante de Albuquerque, João Marcelo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
Farias de Sousa, Renato Eduardo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
Lamin, Hugo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil

Abstract

In the Brazilian electricity distribution sector, the average service quality provided to consumers is monitored mainly by collective indicators which represent the equivalent duration and frequency of outages. Service quality regulation in Brazil underwent important enhancements in the past years. However, due to the lack of adequate response from some electricity distributors, collective indicators stagnated from 2009, particularly the duration of outages. As an attempt to tackle the tendency, new mechanisms were adopted in parallel to existing regulation. To a certain extent, they can be argued to be among the factors which have influenced the decreasing trajectory of collective indicators from 2016. The paper describes the regulatory mechanisms implemented in Brazil and their accomplishments, with focus on the incentives and penalties approaches to improve service quality.

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Publisher

AIM

Date

2019-06-03

Published in

CIRED 2019 Conference

Permanent link to this record

https://cired-repository.org/handle/20.500.12455/721
http://dx.doi.org/10.34890/941

ISSN

2032-9644

ISBN

978-2-9602415-0-1