Service Quality in the Brazilian Electricity Distribution Sector: Challenges, Regulatory Approaches and Results

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Paper number
2072
Working Group Number
Conference name
CIRED 2019
Conference date
3-6 June 2019
Conference location
Madrid, Spain
Peer-reviewed
Yes
Short title
Convener
Authors
Cavalcante de Albuquerque, João Marcelo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
Farias de Sousa, Renato Eduardo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
Lamin, Hugo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
Abstract
In the Brazilian electricity distribution sector, the average service quality provided to consumers is monitored mainly by collective indicators which represent the equivalent duration and frequency of outages. Service quality regulation in Brazil underwent important enhancements in the past years. However, due to the lack of adequate response from some electricity distributors, collective indicators stagnated from 2009, particularly the duration of outages. As an attempt to tackle the tendency, new mechanisms were adopted in parallel to existing regulation. To a certain extent, they can be argued to be among the factors which have influenced the decreasing trajectory of collective indicators from 2016. The paper describes the regulatory mechanisms implemented in Brazil and their accomplishments, with focus on the incentives and penalties approaches to improve service quality.
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Publisher
AIM
Date
2019-06-03
Published in
CIRED 2019 Conference
Permanent link to this record
https://cired-repository.org/handle/20.500.12455/721
http://dx.doi.org/10.34890/941
ISSN
2032-9644
ISBN
978-2-9602415-0-1