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    Service Quality in the Brazilian Electricity Distribution Sector: Challenges, Regulatory Approaches and Results

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    CIRED 2019 - 2072.pdf (726.6Kb)
    Paper number
    2072
    Conference name
    CIRED 2019
    Conference date
    3-6 June 2019
    Conference location
    Madrid, Spain
    Peer-reviewed
    Yes
    Metadata
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    Authors
    Cavalcante de Albuquerque, João Marcelo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
    Farias de Sousa, Renato Eduardo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
    Lamin, Hugo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
    Abstract
    In the Brazilian electricity distribution sector, the average service quality provided to consumers is monitored mainly by collective indicators which represent the equivalent duration and frequency of outages. Service quality regulation in Brazil underwent important enhancements in the past years. However, due to the lack of adequate response from some electricity distributors, collective indicators stagnated from 2009, particularly the duration of outages. As an attempt to tackle the tendency, new mechanisms were adopted in parallel to existing regulation. To a certain extent, they can be argued to be among the factors which have influenced the decreasing trajectory of collective indicators from 2016. The paper describes the regulatory mechanisms implemented in Brazil and their accomplishments, with focus on the incentives and penalties approaches to improve service quality.
    Publisher
    AIM
    Date
    2019-06-03
    Published in
    • CIRED 2019 Conference
    Permanent link to this record
    https://cired-repository.org/handle/20.500.12455/721
    http://dx.doi.org/10.34890/941
    ISSN
    2032-9644
    ISBN
    978-2-9602415-0-1

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