Service Quality in the Brazilian Electricity Distribution Sector: Challenges, Regulatory Approaches and Results
Paper number
2072Conference name
CIRED 2019Conference date
3-6 June 2019Conference location
Madrid, SpainPeer-reviewed
YesMetadata
Show full item recordAuthors
Cavalcante de Albuquerque, João Marcelo, Brazilian Electricity Regulatory Agency – ANEEL, BrazilFarias de Sousa, Renato Eduardo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
Lamin, Hugo, Brazilian Electricity Regulatory Agency – ANEEL, Brazil
Abstract
In the Brazilian electricity distribution sector, the average service quality provided to consumers is monitored mainly by collective indicators which represent the equivalent duration and frequency of outages. Service quality regulation in Brazil underwent important enhancements in the past years. However, due to the lack of adequate response from some electricity distributors, collective indicators stagnated from 2009, particularly the duration of outages. As an attempt to tackle the tendency, new mechanisms were adopted in parallel to existing regulation. To a certain extent, they can be argued to be among the factors which have influenced the decreasing trajectory of collective indicators from 2016. The paper describes the regulatory mechanisms implemented in Brazil and their accomplishments, with focus on the incentives and penalties approaches to improve service quality.Publisher
AIMDate
2019-06-03Published in
Permanent link to this record
https://cired-repository.org/handle/20.500.12455/721http://dx.doi.org/10.34890/941